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Old 19-02-2024, 01:28 PM   #5618
danzvtil
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Join Date: Jun 2013
Location: Adelaide
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Default Re: Geez! I hate that!

Quote:
Originally Posted by DFB FGXR6 View Post
Last Sunday evening at 8pm, I was forwarded a message from a neurotic client (I'm the subcontractor on this job), complaining that two shrubs were poking through the fence at one of the commercial properties I maintain on a fortnightly basis. Because I was there earlier in the day, he was advised that it would addressed at the next visit in two weeks.

Tonight, Sunday evening at 8pm, 7 days later, the guy complains that the shrubs hadn't been trimmed yet.

How is it that two shrubs, poking about 10cm out of a vertical rail fence, are such a concern that it warrants contacting a tradesman on a Sunday evening about. Twice! Two shrubs that are not impeding foot path traffic, are not a health and safety hazard, are not blocking a view. This is a garden that lines the carpark and surrounds the building used by a local medical "professional".

This is the same customer, one with considerable wealth and assets, who decided paying me 2 to 3 hours a month to maintain this garden was too greedy. He discontinued the service, only to end up having me come back when the place went to sh.t. Guess what, there is more to garden maintenance than spraying weeds with roundup.

I'm in two minds, ignore the idiot and turn up next week as planned. Or, go there tomorrow, out of my way, and butcher the two shrubs to oblivion and then wait for the complaints about it looking crap.

The older I get, the more I realise humans over complicate things so bloody much. In this case, its two measly shrubs that are absolutely meaningless in the grand scheme of things. Now, I could say that I do the same overcomplication with detailing or lawn mowers. The difference is, I'm not pestering others in the process. I would suggest this guy finds a hobby, but then he would probably outsource that too.
That sounds like an out of cycle extra visit. That’s a 2 hr min charge.

I have a few customers like that, will call wanting a job( big or small) done TODAY. My next point of conversation is normally “I’m booked to be at your place in 48hrs can it wait untill then?”
I’ve had them crack it, say they will get someone else, except there are no gardeners sitting around waiting for work TODAY, I get to do the job in 48hrs as planned. Dumbahses.
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