Telco dispute leaves kogan mobile isp users in limbo

[Yellow_Festiva]

Yes.... I had trouble porting my number. I didn't tick the box that says 'This is a pre-paid account' seeing as when I did the account number field vanished. I assumed that an account number from Kogan would help with the porting. All personal details were correct and exactly like what Kogan had on their end.

I got a msg saying there was a 'mismatch' in information, and had to email them my 100 points of ID. That took 2 days to process, and when my Kogan signal vanished I popped in my Aldi sim and tried to call my number only to get a msg saying the number had been disconnected.... I was furious, thinking my mobile number of 12 years had been lost.

It finally worked after 30 minutes.

I helped a work friend at school connect to Aldi from Kogan. This time, I clicked that it was a pre-paid account. All personal details correct and verified.

She also got a msg saying there was an 'API' problem... another information mismatch between Kogan and Aldi.

I scanned her ID and sent it off. That also took 2 days to finally port.