![]() |
|
|
The Bar For non Automotive Related Chat |
![]() |
|
Thread Tools | Display Modes |
![]() |
#31 | ||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,643
|
So everything you've posted is heresay and with a little investigation you've discovered that they couldnt have sold it to your wife in the first place.
You claim they werent busy, there were lads doing nothing that could have done the job and that they refused to sell the fuse, and none of it you can confirm as you werent there. So in actual fact, they couldnt do the job on the spot as they dont carry the part, they would need to book the car in at another time so they could order the part and have a job card to align the order with. The only thing they did wrong was refrain from sending you to a competitor for the part and i would base that on not wanting to honour a warranty claim if the aftermarket fuse fried the unit without proper diagnosis of the problem. Last edited by BENT_8; 13-09-2016 at 05:33 PM. |
||
![]() |
![]() ![]() |
![]() |
#32 | ||
Regular Member
Join Date: Dec 2015
Location: West of Melbourne
Posts: 488
|
I've had a similar experience when I had my Jeep, I stopped at large regional dealer on a trip.
Wanted a simple part, can't even remember what it was. 'Lady' behind the counter did the same thing, "you will have to book it in to get someone to look at it...". Nothing I said would change her mind, I went to my local dealer and asked for the same thing and was handed the part with no questions asked.
__________________
Cheers Ozrider AUII XR8 200KW FG MK2 XR6 Mini 850 Rover P5 3 Litre Mk1 |
||
![]() |
![]() ![]() |
![]() |
#33 | |||
Au Falcon = Mr Reliable
Join Date: Sep 2009
Location: North West Slopes & Plains NSW
Posts: 4,076
|
Quote:
Hope the little car is fine now Poppa!
__________________
Ford AU Series Magazine Scans Here - www.fordforums.com.au/photos/index.php?cat=2792 Proud owner of a optioned keeper S1 Tickford Falcon AU XR6 VCT - "it's actually a better-balanced car than the XR8, goes almost as hard and uses about two-thirds of the fuel" (Drive.com 2007) |
|||
![]() |
![]() ![]() |
![]() |
#34 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
so you're saying that they don't carry any fuses B/S.....Repco is right behind the sales yard, a 20 yard walk. hardly hearsay when it was my wife that was involved......they could have easily did the job but they simply wanted more money to do so if the unit "fried" then it would be an internal fault and of course under warranty, replacing a fuse won't void warranty.....thats what the fuse does simply the dealership wanting to drum up work.
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
![]() |
![]() ![]() |
![]() |
#35 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
it's a great little car and I like it a lot.....Ford boys and girls built a good one.....the trans seems to have settled in a bit better after the last update and behaving itself now, just the odd occasional hiccup just that bloody door seal to repair to, hopefully, get it back in the good books with the wife Ford are not the problem in most cases it appears to be the dealerships
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#36 | |||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,643
|
Quote:
If it fries it next week and they dont honour the warranty what do you think will happen, another thread perhaps. This isnt 1983 anymore, cars are technical and a fuse is the first defence against further damage if there is an underlying issue. And apart from that, not to question Poppa's Wife's integrity as im sure she is a lovely person, but we are only getting 3rd hand info, who knows what the service advisor actually said or how it was recieved. Poppa said they refused to sell it based on what he was told, when he spoke to the horse he was told differently... |
|||
![]() |
![]() ![]() |
![]() |
#37 | ||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,643
|
|
||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#38 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
wasn't told differently, first instance as stated in previous posts she was DENIED a fuse, when I rang I was told they don't carry any fuses big difference. I don't know of any dealership who doesn't have fuses laying around.....
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
![]() |
![]() ![]() |
![]() |
#39 | ||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
no I didn't!
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
||
![]() |
![]() ![]() |
![]() |
#40 | |||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: WA
Posts: 3,705
|
Quote:
A Ford dealership with attached service department don't carry spare fuses? That alone is bad service. A lady (client of the business) comes in and asks for a simple fuse and nobody can spare 5 minutes to look at it? All they needed to do was replace it. If it blew again then they could fall back to their stance of needing to book it in to look at it. I had a similar dealer that could never seem to help, took my business to another dealer when I bought a new car and couldn't be happier. They actually care about me being happy with my purchase.
__________________
www.bseries.com.au/mercurybullet 2016 Falcon XR8. Powered by the legend that is - David Winter. XC Cobra #181. 1985 Mack Superliner, CAT 3408, 24 speed Allison. |
|||
![]() |
![]() ![]() |
2 users like this post: |
![]() |
#41 | ||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,643
|
|
||
![]() |
![]() ![]() |
![]() |
#42 | |||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,643
|
Quote:
Im sure they would carry important fuses but sat nav doesnt prevent use of the car, merely a temporary inconvenience. We got by for years without them. |
|||
![]() |
![]() ![]() |
![]() |
#43 | ||
#neuteredlyfe
![]() ![]() Join Date: Apr 2012
Posts: 10,507
|
I worked for a large ford dealership for many years - one that has been mentioned in this thread.
I think some of you guys are missing the point from a customer satisfaction point of view. Mr and Mrs Smurf are not happy with the service they received from a Ford dealership today. Whether they are right or wrong with their expectations is not the point - they are not happy. Once Ford and dealerships start acknowledging the fact that they need to fulfil customer expectations and if they can't be fulfilled offer alternatives (not just trot out the ol' "You need to book it in for next week") people may start returning to Ford. Last edited by PG2; 14-09-2016 at 12:45 AM. |
||
![]() |
![]() ![]() |
8 users like this post: |
![]() |
#44 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
were you there when Kent Perry owned the place and Michael was the "goto"......different times then, good place to go......not now I'm afraid. this is just the icing on the cake from this new mob......my wife has purchased 2 new vehicles with a lot of accessories and had these vehicles regularly serviced at this dealership. she was 150 Km's from home with a minor problem which, I thought, could be solved with a simple trip to a regular well established relationship over quite a few years. she was given no explanation, just a simple "you will have to book it in".....if she had been told that no fuses are available (which I find VERY hard to believe still) from there and that she would have to seek them elsewhere then I can understand sorta. just out of interest I rang 3 other dealerships (another Ford dealer, Toyota dealer and a Mazda dealer) and put forward a question for them my statement to each service manager were simple, relationship established with their business in well excess of 5 years with the purchase and subsequent service of 2 new vehicles with accessories then I put forward the following scenario... if my wife has a minor problem such as a blown fuse, needed it quickly and came to you to replace it what would you do in ALL cases they stated they would replace the fuse with no charge. the only one that said they wouldn't was my long term mechanic who told me to replace the bloody thing myself and don't be so lazy.....when I explained it was my wife with a blown fuse he said well thats different, I'd do anything for her, I would have made her a cuppa and gave her a biscuit while I replaced the fuse.....nice bugger!
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! Last edited by poppa smurf; 14-09-2016 at 11:22 AM. |
|||
![]() |
![]() ![]() |
![]() |
#45 | |||
#neuteredlyfe
![]() ![]() Join Date: Apr 2012
Posts: 10,507
|
Quote:
I don't go to a dealership for servicing at all - even when I worked there. For my Falcon and my wife's Focus, I go to a private mechanic who is actually a Hyundai specialist. Great service, while you generally need to book it in for a service, break-downs are to attended asap. My mechanic is not like a Ford 'service' centre, they work around my wants and needs - not me working around theirs. |
|||
![]() |
![]() ![]() |
2 users like this post: |
![]() |
#46 | ||
FF.Com.Au Hardcore
Join Date: Mar 2008
Location: Melbourne
Posts: 10,838
|
Let me pose a question
You self diagnosed it as a simple fuse...which was correct, great. Your expectation was that they drop tools and get onto your car asap. Lets say it was more time was involved than a fuse...diagnosis time needed, scan the ECU, test nav unit etc What happens to the pre booked cars? Those jobs aren't as important? What happens to the cars with customers waiting in the service lounge? They wait longer so your car gets looked at. It is all about expectation management. Was it a Vehicle Off Road (VOR) situation critical? Blow ins are part of the deal for service departments but the customer needs to have reasonable expectations in my opinion. But no, the customer is always right. ''this is just the icing on the cake from this new mob......my wife has purchased 2 new vehicles with a lot of accessories and had these vehicles regularly serviced at this dealership'' The other customers that you wanted pushed aside so your car could get looked at, obviously aren't as important The fact that you even posted this makes me shake my head. |
||
![]() |
![]() ![]() |
3 users like this post: |
![]() |
#47 | ||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
yeah! look some folks just like to argue to give their tongues something to do........
but this exercise has done this dealership a large mischief where my wife and I are concerned and created another headache for me, she refuses to take it anywhere near them ever again and certainly will not be purchasing a future vehicle from them so now I have to take the little car in for the next service at a Ford dealership that just happens to be an extra 100 K's or so away........wifey hasn't the time to go "chasing around" I wish her luck running the BT50 manual Hi-Rider around town, she can barely get into it, (backside too close to the ground, but I didn't say that and will deny it profusely if ever it comes up in conversation) must buy those running boards one day her next vehicle will be something with a service centre a bit closer to home
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
||
![]() |
![]() ![]() |
2 users like this post: |
![]() |
#48 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
I already stated that if the fuse blew again then it would have to be escalated and be booked in.......read the bloody posts before throwing dribble around, no-one would have been put aside.
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
![]() |
![]() ![]() |
3 users like this post: |
![]() |
#49 | ||
Sick Puppy
Join Date: Jul 2006
Posts: 1,963
|
You would think travelling so many km in rural areas you would keep a couple of packets of mixed fuses in the glovebox.
They are under $5 a pack at supercheap. I have spares in the car along with a couple of globes if heading out of town................ Cheap insurance. |
||
![]() |
![]() ![]() |
![]() |
#50 | ||
Regular Member
Join Date: Mar 2006
Location: Melbourne
Posts: 400
|
Poppa,
Agree with you in respect to the dealership. They had two choices; 1. Sell you missus a fuse 2. Tell your missus they don't have them in stock My question to you is basically why do you service at a dealer? What is wrong with your local mechanic? Warranty would not be effected, doubt resale would be on a Fiesta. Just curious. |
||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#51 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
the ones from super cheap auto.....are they any good, are they same same or cheap and nasty, unreliable.....I don't trust unknown products too much, prefer to go to the original manufacturer where possible
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
![]() |
![]() ![]() |
![]() |
#52 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
couldn't agree more, however this is not my car, what madam states is what happens......she is in charge of around 15 workers and used to getting her own way. my BA goes to our long suffering mechanic for everything. my BT50 goes to the mazda dealer for service and updates.....we tow quite a bit and often well interstate so it has to be super reliable with everything up to spec. my wifes fiesta goes to Ford for service and updates because thats what she wants. the problem we have struck is that in most cases the correct tools aren't available to do the job and the computer software, owned by ford and Mazda, aren't available to an everyday mechanic or are astronomically expensive. usually the local mechanic is a one horse affair working on a limited budget and lowish (in comparison) income, for instance my local mechanic is second generation, owns the shed, $65 per hour, one employee.
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
![]() |
![]() ![]() |
![]() |
#53 | ||
Regular Member
Join Date: Nov 2010
Location: Kuranda,Cairns
Posts: 388
|
It's all about money isn't it.They all give you plenty of respect when you're handing over heaps of cash.Ford charged me $9 for a small "o ring"then I found a whole packet for $3.50 in Supercheap.
__________________
Live and Let Live |
||
![]() |
![]() ![]() |
3 users like this post: |
![]() |
#54 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
however we still paid for the privilege even then. but now its just "hand over the cash and knick off.......you're annoying me"
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#55 | ||
Bathed In A Yellow Glow
Join Date: Mar 2010
Location: NSW Central Coast
Posts: 2,530
|
I’m with poppa smurf.
It wouldn’t have hurt for someone from Service to walk out and look at the fuse and say that’s the problem or no you’ll need to book her in as it’s going to take a little bit of fault finding. There is customer service and there is customer service and companies that have to compete with others to survive in business know the serious worth of what real service is. |
||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#56 | ||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: WA
Posts: 3,705
|
One thing you do get with Ford servicing is free roadside assist from your version of RAC.
Is that a viable option out your way? It's not for me, they would have to come up from Perth and take all day. I would give the Ford customer service line a call if you have a spare few minutes. I find they are listening more these days, trying to fix up a few of these bad dealerships. You want to try my Volvo dealer, he wants to charge $200 to park in the forecourt practically. They will not look at the car until you hand over $200 and will refund it IF they find a fault under warranty - disgraceful! But he looked at my phone slot when the SIM card got stuck for free, cos it only took 5 minutes. ![]()
__________________
www.bseries.com.au/mercurybullet 2016 Falcon XR8. Powered by the legend that is - David Winter. XC Cobra #181. 1985 Mack Superliner, CAT 3408, 24 speed Allison. |
||
![]() |
![]() ![]() |
![]() |
#57 | ||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
never thought about the RAA (which we are longtime members) but it was such a small thing we thought it would be easily dealt with....
wouldnt want to call them out to such a trifling thing anyway.....only ever used them twice, once I locked the keys in my car and another I left the fridge switched on in the caravan at Victor Harbor and flattened the battery.
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
||
![]() |
![]() ![]() |
![]() |
#58 | |||
FF.Com.Au Hardcore
Join Date: Oct 2007
Posts: 995
|
Quote:
They only come out for breakdowns & will only do very basic things to get the vehicle moving. Sadly the services have been cut in recent years by all these Motoring Clubs as I found recently when (after even having a Gold Card for over 30 years membership) they wanted to charge me around $200 to tow my car home about 25kms away. ![]() (I have 3 cars fully comp with RAA & this one was a small engine bay fire which I put out only because I know what I am doing & if most other people with less knowledge than me had been driving at the time it would have been a fully burnt out car that RAA would have been legitimately paying an insurance claim for!) People pay their membership & never use it year after year but it's worth reading what you are actually covered for these days with the levels of membership. Last edited by Fairlane 500; 14-09-2016 at 03:02 PM. |
|||
![]() |
![]() ![]() |
![]() |
#59 | ||
T3/Sprint8
![]() Join Date: Jan 2005
Location: Australia
Posts: 16,317
|
As much as I could disagree with Poppa on some things read over my time here this one is worth making some noise about.
The good ol no worries drop everything to help out and check a minor issue at hand has gone AWOL - once you could notice someone was pulled over near a dealer with their car overheating and a jnr would be able to get over and help - to check a fuse takes 5mins. Sign of the times. Only other issue I notice is Poppa worked out being a yes man for the sake of marriage bliss - what wifey wants she gets lol.....
__________________
Tickfords T3/TS50 '02 Sprint8 manual Sept 24 '16 Daily Macan GTS "Don't believe everything you read on the internet. Abraham Lincoln" |
||
![]() |
![]() ![]() |
This user likes this post: |
![]() |
#60 | |||
FF.Com.Au Hardcore
Join Date: Oct 2007
Posts: 995
|
Quote:
He would chat & get along well with everyone. I used to do a bit of business with him. I can't imagine the good old fashioned country service being quite the same these days. |
|||
![]() |
![]() ![]() |
This user likes this post: |