Ford's policy on oil leak in FG F6

Pedro · 17-08-2009, 11:49 PM

I noticed a film of oil on the head next to the power steering pump on my FG F6 and a small pool on the garage floor. I took it to my local dealer and they agreed that their is a leak from the timing cover (due to over-length locating bolts.

This problem has been posted before, but I was astounded when they told me they had taken photos of the leak and forwarded them to Ford for "approval to be rectified". AND, if there had not been a drip hanging off the bodywork, then Ford would not pass it!!!

So much for their much vaunted “Customer Care”!!

Gaz · 18-08-2009, 12:48 AM

so in short, if you have this problem splash some oil around the body work.

Wonder if Ford would pay for your yellow sticker to be removed if you got stickered for the oil leak?

Ghiadude · 18-08-2009, 01:00 AM

Ford warranty needs fixing.

mik · 18-08-2009, 03:04 AM

i would try another dealer , that is simply just not good enough on a new car.

Pedro · 18-08-2009, 08:14 AM

I rang another dealer and they confirmed that this is Ford's policy.

**Burnout** · 18-08-2009, 08:49 AM

Simply remarkable policy...... I can't think of a single reason why they would not re-visit a warranty policy such as this.

cosmo20btt · 18-08-2009, 08:58 AM

In most warranty situations it will be leakage or seepage, if it is seepage then most manufacturers will not do any thing.

OLDFORDNUT · 18-08-2009, 09:03 AM

oil leaks mean car is Un-roadworthy so must be fixed ,
How can they refuse,this is A Currant Affair type item

LTDterri · 18-08-2009, 09:04 AM

dont take it on the chin Pedro, My Father in laws XR6T had a small leak which Ford claimed was a weep and therefore not covered, my Father In law started ranting off to the dealer principal in front of prospective customers in the show room, amazingly they fixed it under waranty.

geckoGT · 18-08-2009, 09:10 AM

Another way is to take it to an independent workshop and get a road worthy certificate. When I got the AU done to sell it I had to fix any oil leaks. I can not see how Ford can decline a warranty claim on a new car when the fault has been reported on a RWC.

mcnews · 18-08-2009, 09:27 AM

All these FGs springing oil leaks, seriously the engine is basically as old as Noah so how can they still not get this right. We had two BA Turbos, and a BF F6 turbo and none of them have leaked anything at all, and one of the BA we had to close to 100,000km.

ltd · 18-08-2009, 09:50 AM

Quote:

Originally Posted by mcnews

All these FGs springing oil leaks, seriously the engine is basically as old as Noah so how can they still not get this right. We had two BA Turbos, and a BF F6 turbo and none of them have leaked anything at all, and one of the BA we had to close to 100,000km.

No offence mcnews but this is just a small problem in the grand scheme of things. I can guarantee you that ford would have liked for this not to happen, but it's merely some bolts that are a little too long on the timing cover. This seems to be the only common area for leaks, and the remedy is simply to take the bolts out, cut them down 5mm and use again. It's not a case of bad casting or poor design, it's simply some bolts that are a couple of mm too long. Other than that these engines are absolutely fantastic; even the tune up guys are using the heads and piping from the FG's. G6 owners like myself are getting between 240rwkw - 250rwkw on the dyno stock; much more than fords official figures (something about the V8 being perceived as the boss and ergo, top of the fpv pecking order).

What is pertinent though, is whether or not the boys at Geelong are using smaller bolts for the timing cover now?

Smoke Pursuit · 18-08-2009, 10:02 AM

Sounds like you deal with the worse dealer in QLD...

They sound as helpful as a bunch of nunns in a brothel.

Windsor220 · 18-08-2009, 10:24 AM

This is normal policy for Mitsubishi too. Must be a proper leak. I'd imagine all manufacturers are the same not just a Ford thing.

Piotr · 18-08-2009, 10:27 AM

Trade Practices Act trumps internal policy

mcnews · 18-08-2009, 10:30 AM

Quote:

Originally Posted by ltd

What is pertinent though, is whether or not the boys at Geelong are using smaller bolts for the timing cover now?

Exactly. Same as they are probably still putting the failing tailshaft in the utes...

Bossxr8 · 19-08-2009, 06:44 PM

Quote:

Originally Posted by ltd

No offence mcnews but this is just a small problem in the grand scheme of things. I can guarantee you that ford would have liked for this not to happen, but it's merely some bolts that are a little too long on the timing cover. This seems to be the only common area for leaks, and the remedy is simply to take the bolts out, cut them down 5mm and use again. It's not a case of bad casting or poor design, it's simply some bolts that are a couple of mm too long. Other than that these engines are absolutely fantastic; even the tune up guys are using the heads and piping from the FG's. G6 owners like myself are getting between 240rwkw - 250rwkw on the dyno stock; much more than fords official figures (something about the V8 being perceived as the boss and ergo, top of the fpv pecking order).

What is pertinent though, is whether or not the boys at Geelong are using smaller bolts for the timing cover now?

Funny how most of the leaks started happening since they ditched the gaskets and started using silicon to seal it to save money.

ltd · 19-08-2009, 07:13 PM

Quote:

Originally Posted by Bossxr8

Funny how most of the leaks started happening since they ditched the gaskets and started using silicon to seal it to save money.

Didn't know that about the gaskets, I was told it was just the bolts.

FGII-XR6 · 19-08-2009, 07:25 PM

if they won't fix it get a cop to defect you for oil leaks then they must fix the unroadworthy situation

DJL351 · 19-08-2009, 07:31 PM

Ah here we go again - Bash Ford time.......

Right or wrong, Ford see a difference between a leak and a weep.

Leak - signs of oil pooling on any surface.
Weep - light 'smear' of oil that does not show a sign of pooling.

So, if it was a weep, Ford would ask the dealer to wipe it down and send it on its way.

If it is a leak, then they will repair it.

bangm001 · 19-08-2009, 07:32 PM

My Fg F6 has it too mate, your not alone. I havnt been bothered even taking it back to Frauds yet for the exact reason you have started this thread. I think ford just want everyone to buy focus's and have little idea about cars, take it there for services when the car is due, pay and keep driving. Nothing more.. So much for the premium models having anything special over say a focus. Had it up to my neck in ford dealers with the Ba Typhoons. I swore to myself that they would not go back for ANY reason other than a spat engine or gearbox. (My cars are kept stock so hopefully unlikely).

**Papa Smurf** · 19-08-2009, 07:39 PM

Why don't you get in touch with FORD? The dealer is not Ford Mtr Co so why not ask the horses head? Sit down and write them a letter and take shots of the oil on your engine and on your floor then ask what they (FORD) intend to do about it.

Rodp · 19-08-2009, 07:58 PM

Quote:

Originally Posted by DJL351

Ah here we go again - Bash Ford time.......

Right or wrong, Ford see a difference between a leak and a weep.

Leak - signs of oil pooling on any surface.
Weep - light 'smear' of oil that does not show a sign of pooling.

From the OP.

Quote:

Originally Posted by Pedro

I noticed a film of oil on the head next to the power steering pump on my FG F6 and a small pool on the garage floor.

I don't think I would be pleased with a new car, having a pool of oil on my garage floor and Ford saying, meh.. we'll think about it.

smoo · 19-08-2009, 08:12 PM

Easy, loosen a couple of rocker cover bolts around the affected area, give it a good thrashing, tighten them up again and take it to the dealer. It must be pretty bad for it to leak onto your drive anyway. Good to see after sales service is still high on the list for Ford. Not. You wouldn't find this sort of service from a japper dealer.

P6LTD351 · 19-08-2009, 08:13 PM

Quote:

Originally Posted by Piotr

Trade Practices Act trumps internal policy

Exactly. Companies can have all the internal policies that they like. Stat Warranty (which is law) overrides manufacturers warranty. Many people don't know this. I don't care what they call it; weep, leak whatever. If I buy a NEW car, I don't want ANY oil appearing on my garage floor. I don't understand businesses. The cost to fix is much less than the cost of turning away a customer for life. They would claim the expense as a tax deduction anyway.

It's funny that when customers go down the legal path, companies cave in. Customers should not have to do this. What does this say about the integrity of the company?

P6LTD351 · 19-08-2009, 08:17 PM

Quote:

Originally Posted by DJL351

Ah here we go again - Bash Ford time.......

You are kidding, aren't you?

How is this Ford bashing? I don't think a weep, leak, spillage, flood, downpour, tsunami of oil, or whatever you want to call it, is acceptable for ANY new car; regardless of the make.

I understand that cars are made by humans; mistakes are going to occur. What gets me upset is when they don't acknowledge that there is a problem.

XplosiveR6 · 19-08-2009, 10:41 PM

All you guys love getting on the 'bash ford bandwagon' dont you, seriously, I dont know what the problem is... Ford or the dealer have NOT said that they wont rectify the issue, its just that ford wants to see proof of a defective part before they pay the dealer to start pulling apart a motor JEEZ!
Most likely ford will get back to the dealer and tell them to go ahead with the repair and everyone goes home happy, except some of the people on these forums because they wont have something to complain about it seems.

P6LTD351 · 19-08-2009, 11:56 PM

Quote:

Originally Posted by XplosiveR6

All you guys love getting on the 'bash ford bandwagon' dont you, seriously, I dont know what the problem is... Ford or the dealer have NOT said that they wont rectify the issue, its just that ford wants to see proof of a defective part before they pay the dealer to start pulling apart a motor JEEZ!
Most likely ford will get back to the dealer and tell them to go ahead with the repair and everyone goes home happy, except some of the people on these forums because they wont have something to complain about it seems.

I see what you're saying. And there's nothing wrong with Ford requiring proof. However, if it is clearly seen as oil leaking, the customer wants the dealer to say, "We'll sort it out for you". The customer doesn't want to know the behind the scenes tug of war between the dealer and Ford. The customer bought the car from the DEALER. Same as you buy a new TV. It plays up. Under stat warranty, you have the right to go back to the PLACE OF PURCHASE to resolve the issue, even though they will TRY to handball it to the manufacturer. Remember, a stat warranty overrides manufacturer's warranty.

Joshvee · 20-08-2009, 12:48 AM

OK well I never mentioned this b4 coz I didn't think it was a big deal, but when I brought home my FG F6 from the dealer, (a demo model) the next morning there was a puddle of oil on the garage floor. I took the car back to Lane Ford (in Mandurah) and they put it up on a hoist, took 1 look at it, and booked me in for the next day to get it fixed. No questions, no fuss. Hasn't leaked since.

There are other problems however, and I have not gone in yet to get it fixed under warrenty. That will be the big test of how good they really are coz these problems are odd to say the least.. But thats another storey.

747jet · 20-08-2009, 01:20 AM

so your telling me if the car had a coolant leak ford would cover it. and why cant thay do the same for a oil leak. WFT ford??????? thats wrong