Quote:
Originally Posted by Rapid_Axe
Sorry for that edit however I completely understand and agree with you. Had numerous dealings with Telstra that were non favourable for us and eventually worked out for us. Ombudsman is a word they hate so keep it in mind.
I can't wait for next fight with Telstra in the next three weeks as we move house and the new place does not have NBN yet.
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Well, well, wellehehelllll
SWMBO calls Telstra about two weeks ago and yes she managed to get onto an Australian located at Biggera Waters in QLD saying we are moving house and the new place is flagged for NBN which isn't operational as yet and we have a copper line and want to move the service. No worries, the woman on the other end was as helpful as anything and got us a deal that closely matched what we had on NBN and everything should be up and running on copper, when NBN is turned on in the area it will be changed back, no cost. Awesome, what a win.
Ah, no.
Some lazy **** in back of house decided it was too hard to execute the order and it was cancelled. We only found out when we called back for an update a week later. We were also told a tech would be out Friday just gone to check the electrician installed the line correctly as they don't do it anymore. This only came about as the NBN service was still active and was meant to be disconnected. Awesome, ok no worries, tech out Friday gone between 1 and 5pm.
Friday comes and I start thinking this tech isn't coming and this was at 11am. Another call placed and some non-English speaking operator sees we had NBN and places us through to NBN, no we are switching from NBN to copper and back to NBN when installed. The NBN operator was nice enough to tell us the tech was booked for this coming Tuesday, to which we said we were told it was today and we shouldn't have to have called you to find this out. The upside to this I guess is that at least we found out prior to 5pm and no tech had come.
I effin hate Telstra.
Plus is I get a day off tomorrow for this.