Is it worth complaining to Bridgestone?

[abrogard]

Bridgestone being a franchise I just wonder if there's any point trying to complain 'up the chain' if you're not satisfied with the performance of one of their franchisees?

[FTE217]

nothing ventured nothing gained.
Going straight to HQ sure would get a reaction IF the Franchisee has not served a customer properly.

[abrogard]

IF. I get it. Perhaps I'm making a fuss over nothing. Wouldn't want to do that. Let's see what you reckon, off the cuff:
Bridgestone overtightens wheel nuts. I lost three studs.
They come look at it at my home.
Accept responsibility. Say to get it round there and they'll fix it.
I do that at my expense (i.e. my fortunate RAA membership, but same thing...)
One whole day later I get a text that it is booked in for 2:30 that day.
One whole day later I query and get told it's too big a job and they won't be able to get to it until next week.
That's all.
I find it a bit slack. Do you?

[Itsme]

Other than get a mobile mechanic to your home, it was going to cost you for transport to any mechanical business, I guess it depends on what reason they stated for the delay, was it out of their control due to parts availability, poor planning etc.

[fordomatic]

Originally Posted by abrogard

IF. I get it. Perhaps I'm making a fuss over nothing. Wouldn't want to do that. Let's see what you reckon, off the cuff:
Bridgestone overtightens wheel nuts. I lost three studs.
They come look at it at my home.
Accept responsibility. Say to get it round there and they'll fix it.
I do that at my expense (i.e. my fortunate RAA membership, but same thing...)
One whole day later I get a text that it is booked in for 2:30 that day.
One whole day later I query and get told it's too big a job and they won't be able to get to it until next week.
That's all.
I find it a bit slack. Do you?

I’d be in there quick as a flash telling them to sort it out immediately or I’d be asking for a hire car.

I don’t deal with incompetence well when it comes to these things though.

I’d also speak to head office 100%, bet it gets sorted quicker if you do.

[abrogard]

Originally Posted by Itsme

Other than get a mobile mechanic to your home, it was going to cost you for transport to any mechanical business, I guess it depends on what reason they stated for the delay, was it out of their control due to parts availability, poor planning etc.

point there is that it could have/should have cost them. i think in usual contractual obligations this kind of default makes you responsible for all loss arising from your default. Now I lose my car for more than a week with all the losses attendant on that. and having to transport from site to mechanic is directly due to their fault. see?

And the bit that personally rankles is they do not contact me, tell me. After one day 'booked in 2:30 today' and then it take me ringing them to discover they've no plans for doing anything for a week!

[pottery beige]

Originally Posted by fordomatic

I’d be in there quick as a flash telling them to sort it out immediately or I’d be asking for a hire car.

I don’t deal with incompetence well when it comes to these things though.

I’d also speak to head office 100%, bet it gets sorted quicker if you do.

This!!

[Franco Cozzo]

Originally Posted by abrogard

IF. I get it. Perhaps I'm making a fuss over nothing. Wouldn't want to do that. Let's see what you reckon, off the cuff:
Bridgestone overtightens wheel nuts. I lost three studs.
They come look at it at my home.
Accept responsibility. Say to get it round there and they'll fix it.
I do that at my expense (i.e. my fortunate RAA membership, but same thing...)
One whole day later I get a text that it is booked in for 2:30 that day.
One whole day later I query and get told it's too big a job and they won't be able to get to it until next week.
That's all.
I find it a bit slack. Do you?

That's pretty shitful, but the reason they get away with it is no one complains or holds them responsible, they'd better have organized you a rental car or covered ubers at their cost

Complain to head office and 1 star reviews on their Facebook business listing for both the head office and the franchise and same with their Google business listing, then get your friends to give it the thumbs up so it ranks up top of the reviews.